Terms & Conditions

Furry Tails Terms and Conditions for Daycare 


Please make sure you take a note of these as they are important to us.


It’s up to us to:


  • to make sure your dog is safe and under control. We will never let your dog off the lead until we have your written consent to do so. 

  • Once off lead we will ensure they are within the boundaries of a safe park away from roads and traffic as much as possible.

  • In order to maintain in full control of your dog we will only walk dogs who have a good basic cues and recall, non-aggressive dogs and bitches. 

  • We will only allow how many dogs we have been assigned to take on our licence, no more. 

  • We will pick up any mess your dog leaves whilst under our care in public places, we will also provide the correct equipment to do so.

  • We will do our best to stop any dogs who enjoy rolling in fox poo or any other stinky substance but if they beat us to it then we have wipes to hand to get the general dirt off but we cannot completely eliminate it nor the smell during a walk. This requires a bigger job and more time which we cannot supply. 

  • If you choose to allow us to keep a key to your home so we can gain access whilst you are away, we will ensure it is kept in a safe place always. We are insured for loss of keys in case of accidental loss or theft. We will not enter your home on any other occasion apart from when arranged to do so. We will not make a copy of your key or let another person use it without your permission.

  • If we have not had contact from you or walked your dog in 3 months or more we will seek to return your keys to you as we cannot keep any house keys in our possession if they are no longer needed for security and insurance reasons.

  • We will inform you of any unforeseen circumstances which your dog may fall under, i.e. illness, injury or escape. 

  • We have the right to return any dog without notice who our staff cannot safely handle, that nips, mouths, bites, growls, humps excessively or continues to cause a nuisance and we struggle to maintain control. Any daycare sessions which must be cut short will still incur the full cost.


it’s up to you to:


  • To provide proof and dates of all current vaccinations, including kennel cough, if your dog is titre tested, please discuss this with us and your vet first. You must ensure your dog is in good health and not carrying any illness or diseases which can spread to the other dogs. If we believe that your dog is not in good health, then we reserve the right to seek advice from our local vet and return your dog without notice. You will be liable for any fees incurred.

  • You understand that Furry Tails Dog World is an open day care centre you agree that your dog will socialise with other dogs and you accept the risks involved and agree that Furry Tails Dog World are not liable for any injuries or illnesses resulting during your dog’s attendance.

  • To provide us with a contact in case of emergency, vet details, contact number and a trusted 3rd party if we are unable to get hold of you. If we are unable to get your dog to your registered vet then we will take them to the nearest one, if it is extremely urgenT. All fees will be paid by you, the dog owner either in person or by invoice if the vet is happy to do so.

  • To provide the right equipment in order for us to safely take your dog on a walk: collar, ID tag, lead, harness where appropriate, toys, treats and coats when in adverse weather. The law still requires you to provide an ID tag displayed on their collar with your details.

  • WINTER WEATHER DISCLAIMER: During the rainy, wet and muddy seasons (most of the year in the UK!) we will provide wet wipes and towels to get the majority of dirt and damp off your dog but we cannot return them home in pristine condition. Please make sure you provide the correct items (i.e Towels!) to ensure they can be dried off once home or inform us if you would like them left in a particular area to prevent them making your home smell of “Wet Dog!”

  • You understand that if your dog has a history of aggression or biting, Furry Tails Dog World reserve the right to refuse entry to your dog and you have disclosed to Furry Tails Dog World any known dangers associated with your dog. Any behaviour deemed dangerous or inappropriate by Furry Tails Dog World may result in the instant dismissal of your dog(s), Excessive humping falls with in this category. 

  • Male dogs will not be permitted into daycare older than 12-months if they are not neutered, we class excessive humping as a behavioural issue and will contact you if we think this is not the right environment for them. 

  • If using the fetch and return pick up service, you recognise the risks of injury associated with transporting your dog to and from my property. you expressively waive and relinquish any and all claims against Furry Tails Dog World, its employees and representatives, except those arising from negligence on the part of Furry Tails Dog World.

  • You understand all dogs will need to undergo an assessment morning before Furry Tails Dog World will decide if your dog is suited to the environment of daycare.  All assessments are conducted on a  day to be decided with Furry Tails Dog World and we will be in contact shortly to arrange a day that suits you best. You and your dog will be required to stay with us for the first hour, then you can leave your dog with us for the rest of the morning.

  • You understand that if our first aid trained staff feel we need to give your dog first aid, we have your permission to do everything we think is reasonable to help them, this includes CPR. There are always risks involved with first aid and you accept as the owner that our staff will do everything to their best ability to help your dog and we will not be held responsible for any issues that arise because of this.


By agreeing to the terms and conditions, stating that your dog has good recall and that you allow Furry Tails to let your dog off the lead you accept full liability for your dog’s well-being should an accident occur as a result of your dog being off the lead. It is also your responsibility to insure your pet to cover any vet bills in case of illness or an accident. Depending on the circumstances of an accident, we are also insured for public liability.


Payment /Requirements

  • I understand that I must pay for day care costs in advance (by Friday of the week before) using Stripe or bank transfer as discussed with Furry Tails Dog World unless another agreement is in place and in writing. 

  • I understand that I will be charged 50% of the booking cost if I do not cancel before 5pm the Friday before the week of booking and If I don'T give at least 48 hours’ notice of cancellation, full payment will be kept.

  • I understand that the hours of operation are 7:30am - 6pm and a £3 late fee charge applies for every 15 minutes thereafter.

  • If I purchase a morning half day service and fail to pick my dog up by 12:30pm, I will be charged the full day rate. If I fail to pick up my dog by 6:pm for an afternoon day care service, additional late fees will apply as above.

  • I understand if I want to use FTDW as my dog daycare provider, I will book at least 1 session each week otherwise I will not be able to continue as a regular customer and can not be guaranteed a place. 

Furry Tails Terms and Conditions for classes/PlayTails/one to ones


Please note that payment for services and engaging in the training classes both private and group also implies full agreement with these Terms and Conditions. 

Course Postponement FAQs - COVID-19

Will my course be cancelled?
For courses booked and deposit paid where possible all courses will be held in the Furry Tails Dog World venue, if the government imposes a lockdown and we are unable to hold courses for that reason, we will contact you. 

Will my place be transferred?
We will offer to transfer you onto another course from December onward. You will receive a confirmation email in due course with the details of your new course date and booking.

Will I receive a full refund?
We are offering to transfer delegates to a new course date if your course has not already started. If a transfer is not suitable, your course fee will be fully refunded.

Can the course run online instead?

Yes, we are offering all courses via zoom too, please contact rachel@furrytailsdogworld.co.uk to enquire. 

What happens If my course has started but can't continue due to government restrictions?

We will move your course online to zoom classes for the remaining of the course with the hope we can hold the graduation and test week once the restriction is lifted, if not possible or you would not want to attend the venue we will hold this via zoom too. 


Are webinars, e-learning courses and resources affected?
No. These will continue as normal.

How can I contact you?
Please be advised that we are receiving large numbers of inquiries and are endeavouring to respond as quickly as we can. We urge you to read our FAQs thoroughly before contacting us directly. You can reach us at rachel@furrytailsdogworld.co.uk


Please note:

Contacting us by email ensures we can prioritise and deal with your query or concern as efficiently as possible.  Please don’t email repeatedly, as this will delay our efforts in trying to deal with all inquiries.  Thank you.


Training and Handling Methods 

The training techniques used by Furry Tails Dog Training are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, slip leads, spray collars, e-collars or any other device deemed unacceptable by the trainer) are not permitted in classes or and should not be used in training. 


Payment, Refunds and Cancellations 

A 50% refundable (if cancelled more than 1 week before the course starts) is required to book a place. Payment is required in full one week prior to the first day of training (less the deposit paid in advance). Once payment has been made, it is non-refundable. Occasionally, where a client is unable to take up their reserved place on a course, their credit may be transferred to another suitable class / service; this is at the sole discretion of Furry Tails Dog Training and will be dependent on us having another client to fill your place. We are unable to offer any refunds on missed group sessions. One to One sessions (including Supplementary training sessions) should be paid for a minimum of one week in advance of the booked time / date or at the time of making the booking. These can be re-arranged or refunded with at least 1 week’s notice. With less than 1 week’s notice, no refunds will be given (except for any travel charges paid but not incurred) and a new session will need to be booked. In exceptional circumstances, a partial refund or re-arrangement for a One to One session cancelled with notice of between 1 week and 48 hours may be made, at the sole discretion of Furry Tails Dog Training. The new puppy/new dog packages will last 1 year from the purchase date. 


Suitability for Class Environment [Not applicable to One to One Training] 

Some dogs are not suited to a class environment due to over-arousal, fear, anxiety etc (this is not the same as a young puppy who is new to socialisation and is just a little nervous!). Dogs which are known to bark, snap or lunge towards other dogs or people within a distance of less than 10 meters will not be best placed in a class environment; it is simply not fair on your dog or the other attendees. If your dog is not suited to the class training environment now, we may be able to offer alternative solutions, such as one to one training sessions. If a dog is deemed by the trainer to be particularly stressed or reactive, despite the efforts of the owner and/ or trainer, the owner will be asked to remove the dog from the class (for that session or the rest of the course), in the best interests of both your dog and the others attending. Therefore, if you are unsure how your dog will respond to a class/ group environment, or have any concerns, you should discuss this with us before booking on to a course; refunds for course fees will not be given (see above). 



Any instances of accident or injury must be reported to the trainer at the time they occurred. A first aid kit is available at training classes and carried by all staff during one-to-ones and training support sessions. All dogs must remain on lead and kept away from contact with other dogs unless specifically instructed by the trainer (eg. off- lead play). Flexi leads (extending leads) are not permitted in class, to avoid injury. 



Children are very welcome to attend classes / training sessions. We just ask that there are two adult’s for children 6 and under, to ensure that your puppy/dog have one adults undivided attention and that children do not approach or touch any dogs without appropriate supervision and permission. We accept no responsibility for children at classes and it is the responsibility of the supervising adult to ensure the children’s safety at all times. In addition, children must not be allowed to disrupt the learning and we reserve the right to ask for disruptive children not to be brought to classes in the future. Young people under 16 must be accompanied by an adult. 


Health and Vaccination 

All dogs and puppies attending classes should be suitably protected from the potential risk of disease as well as being appropriately treated for internal and external parasites. Furry Tails Dog Training advises that owners should consult their veterinary professional with regards to such issues. Whilst the indoor venues used by Furry Tails Dog Training are not routinely accessed by dogs (other than those attending classes), there can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: Furry Tails Dog Training accepts no responsibility for the potential or actual exposure of dogs to disease. If an owner chooses not to routinely vaccinate their dog / puppy (for example because they are choosing titre testing), this is entirely the choice of the owner and is a decision made at their own risk. By booking a place at a class and agreeing to these terms and conditions, you are accepting full responsibility for the protection of your dog from the risk of disease. Please do not bring your dog to class if he or she has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). We accept bitches in season in class, we feel they exist in the real world and we want to help all our guardians understand how to help their dogs focus with seasons as distractions too, however if your bitch is ill, then we ask you to not bring her to class in line with the above health recommendations. If a dog is unable to attend classes, owners are encouraged and more than welcome to attend without their dog to keep up to date with the training course. If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session. 


Marketing/ Privacy 

Photographs will be taken during training sessions. Such photos may be used by Furry Tails Dog Training for the purposes of marketing. For example, weekly photos and graduation photos are posted on our Facebook and instagram page. If you do not wish for photographs of you and / or your dog to be used or shared, please let us know. Any written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please let us know. Photography and videography is NOT permitted, without the express permission of Furry Tails Dog Training. 



We make every effort to ensure the safety of both clients and dogs during training classes, training support sessions and one to one sessions. By making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Furry Tails Dog Training for all personal injury and damage to property while attending training. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending classes / sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk. 

Furry Tails Terms and Conditions for Behaviour courses

Cancellation of Courses and Changes to Courses, by FTDW

  1. We reserve the right to reschedule or cancel courses. Reasons for this may be, but not restricted to, low enrolment numbers, weather warnings and teacher availability.

  2. Publicised course teachers (web and print form) may be subject to change due to teacher unavailability. Where there is a change in teacher, FTDW will endeavour to give as much notice as possible in advance of individual classes or the course start date. 

  3. We may be required to cancel an individual class at short notice. Reasons for this may be, but not limited to, teacher absence, weather warnings, or unforeseen building/facility issues. Wherever possible we will endeavour to offer a replacement class at the end of the course on the usual class day and time.

FTDW is not responsible for any additional costs you may have incurred, including costs for travel or accommodation, as a result of cancelled courses, classes or changes to courses made by FTDW.


Cancellations and Refunds – Student Cancellations

  1. Once you have made payment to FTDW as part of the application process, you are deemed to have a contract with FTDW. You have the right to cancel this contract with us. The cancellation period will expire at the end of 14 days after you have made payment.

  2. In the event that you wish to cancel or amend your course place, please see below for an overview of our policy:

Date of Withdrawal Fee Refund 

Within 14 days of FTDW receiving your payment We will refund all fees paid by you, minus the cost of any classes you have attended

After 14 days of FTDW receiving your payment No refund will be made for any fees paid by you.

  1. You will lose your right to cancel if you have attended and completed the course during the cancellation period.

  2. Please note the below exceptional circumstances, where any requests for a refund outwith the 14 day cancellation period will be considered on a case-by-case basis:  

    • You can demonstrate extenuating personal circumstances which prohibit you from attending (for example, serious illness and bereavement.) Please note that supporting evidence may be requested.

  3. Students should be aware that outwith the 14 day cancellation period, there is no automatic right to cancel and obtain a refund. 

  4. Please note you must inform us of your decision to cancel in a clear statement by sending an email to info@furrytailsdogworld.co.uk


Cancellations and Refunds – Cancellation by Us

  1. We may cancel your course place if we fail to recruit our minimum level of enrolments or if circumstances beyond our reasonable control prevent us from delivering it.

  2. At the time of course cancellation, we will offer you an alternative course (subject to their being places available) or refund in full the fees paid by you.

  3. Following cancellation of individual classes, if we are unable to provide a replacement class or you are unable to attend a replacement class, we will provide a refund at the end of the course equivalent to the value of the lost class, based on the course fee you have paid.


Furry Tails Terms and Conditions for Dog Parties

  • The 20% deposit for the party is due on booking with the remaining 80% due 1 calendar week before the party, we reserve the right to cancel the party should these payments not be met by the designated date. 

it’s up to you to:


  • You understand that Furry Tails Dog World is hosting a party for you, you agree that your dog will socialise with other dogs and you accept the risks involved and agree that Furry Tails Dog World are not liable for any injuries or illnesses resulting during your dog’s Party. 

  • You understand that if your dog has a history of aggression or biting, Furry Tails Dog World reserve the right to refuse entry to your dog and you have disclosed to Furry Tails Dog World any known dangers associated with your dog or any other dog attending the party. Any behaviour deemed dangerous or inappropriate by Furry Tails Dog World may result in the instant dismissal of your dog(s), Excessive humping falls with in this category.


By agreeing to the terms and conditions, you accept full liability for your dog’s well-being should an accident occur as a result of your dog being in a party at our venue. It is also your responsibility to insure your pet to cover any vet bills in case of illness or an accident. Depending on the circumstances of an accident, we are also insured for public liability.


  • We may cancel your party if we feel there will be/are behavioural issues within the dog group for the safety of staff and dogs. If we feel at any point before/after/during the party, there is a dangerous situation in the venue, we reserve the right to ask everyone to leave and no refund will be given.

  • If you cancel the party more than 7 calendar days within the party date, we will refund you the full cost of the party, if it is within the 7 calendar period, you will be refunded only the deposit, this will be returned within 5 working days of cancellation